Run one show. Pay for one show.

Yes. The Day Rate Pass costs nineteen US dollars for seven days, billed once at Stripe checkout, with no subscription created. It is intentionally priced inside a freelancer's per-job expense band rather than their monthly tooling budget — the assumption is that you will recoup the nineteen dollars on the same day-rate invoice that pays for your time. The Pass unlocks one user seat (yours), the mobile teleprompter on iOS and Android, the rundown editor, OBS, vMix, and Bitfocus Companion integrations, and a two-hundred AI action allowance for the week. After seven days the Pass simply expires; nothing recurs. If you need a second week you buy another Pass. Any freelancer buying more than two Day Passes inside a thirty-day window should switch to the Pro monthly subscription at fifty-nine dollars instead.

Three things: duration, seats, and feature ceiling. The Day Rate Pass at nineteen dollars covers seven days, one user, and the Pro feature set minus collaborative tools — it is for solo gigs where you are the only operator. The Event Pass at forty-nine dollars covers thirty days, up to ten user seats, and the full Production-tier feature set including Show Caller fullscreen mode, the AI Pacing Copilot, approvals, and the signed audit log — it is for one production with a real crew. The mental rule: if you are the only person logging in, buy the Day Pass; if a producer, camera operator, CG operator, and stage manager will all be in the rundown together, buy the Event Pass. Both passes expire automatically; neither creates a recurring subscription.

Your rundown stays in your account, read-only, indefinitely. After the Pass expires you can still log in, view the rundown, export it to CSV, and download any associated transcripts or audit-log records — you simply cannot edit, run a live show, or use the cue engine until you buy another Pass or start a Pro subscription. This is deliberate: freelancers move between productions and re-use rundown templates, so locking historical rundowns behind a paywall would punish exactly the buyer this tier is built for. If you renew with another Event Pass within thirty days the original organisation rolls forward seamlessly; if you wait longer, the rundown is still recoverable but you may need to re-invite collaborators since their seats roll off with the Pass.

Almost nothing. The producer-app rundown editor runs in any modern web browser at app.cuehound.com, so no install on the producer side. The mobile teleprompter does require the iOS or Android app from the respective app stores — that takes about thirty seconds to install and sign in to. The optional desktop Show Engine is only required if you need offline cue dispatch over OSC, MIDI, OBS WebSocket, or vMix TCP from a venue laptop; for cloud-only operation, browser plus mobile app is sufficient. The desktop Show Engine is a free download (paid for by the Pass that authenticates it) for macOS, Windows, and Linux. None of these installs are required to evaluate or purchase the Pass — you can run the entire workflow in the browser plus mobile app and skip the desktop entirely.

Yes, within the first twenty-four hours of purchase, no questions asked — email hello@cuehound.com with your Stripe receipt and we'll refund the full amount. After twenty-four hours, refunds are case-by-case but our default is to refund any unused Pass where the buyer has run zero live shows on it; this is verifiable from the audit log. Cancelled events, postponed productions, and weather force-majeure all count for refund consideration. We do not refund Day Passes after a live show has fired cues against them, since at that point you've already used the product as intended. This policy is deliberately generous because the freelancer market runs on word-of-mouth — one bad refund interaction loses us a dozen future customers, so we err on the side of refunding cleanly when there is any doubt.